Refund Policy

At IPTV Australia, we are committed to providing our mates across the country with a premium streaming service. We understand that technical challenges may arise, and we aim to handle all refund requests with fairness and transparency.

1. 7-Day Satisfaction Guarantee

We offer a 7-day money-back guarantee if our service fails to meet technical standards. This applies to verified server issues or hardware incompatibilities that our support team cannot resolve within a reasonable timeframe.

2. Non-Refundable Situations

To keep our service sustainable, refunds are not typically issued in the following scenarios:

• Requests made after the 7-day initial period.
• Issues caused by local Australian ISP throttling or NBN outages.
• Change of mind after the service has been successfully activated and streamed.
• Temporary channel maintenance (we provide constant updates via our AU support channels).

3. How to Request a Refund

To lodge a request, please email our support desk with your Order Number and a clear description/screenshot of the technical problem. Our AU-based team reviews all claims within 24 to 48 hours.

4. Refund Processing Time

Approved refunds are sent back to your original payment method. Depending on your Australian bank (CommBank, ANZ, Westpac, etc.), it may take 5-10 business days for the credit to appear in your account.